Innovative call centre software and tools, like the amazing predictive dialer, can help you get the most out of your telemarketing efforts. In this article, you can learn more about predictive dialers and other great telemarketing tools...
In the past few years, telemarketing has changed a lot. With the release of new technologies like Spitfire predictive dialers and other software and products for call centres, your telemarketing team can be more productive than ever. With computerised telemarketing tools and the recent integration of the Internet and phone systems, your telemarketers can spend less time dialling and more time talking to potential customers.
Here are some unique services and products for telemarketing that have changed the way telemarketers do business.
Automatic callers
A predictive dialer was made to automatically call phone numbers and then keep track of the calls and the answers it gets. Once it knows that a real person is on the line, it puts the call through to telemarketing agents. Predictive dialers are used in many call centres today. They have helped thousands of telemarketers make the most of their time and work and spend less time calling numbers that don't answer.
How It Does It
With a hosted predictive dialer system, each telemarketing agent will only need a computer, an Internet connection, and a phone line. With a Spitfire Predictive Dialer, for example, you can make outgoing and incoming calls, and you don't need a separate database server to connect the system to your T1 or analogue lines. Query-based dialling and time zone sensitivity are two other features. You'll also be able to run multiple campaigns at the same time, dial different numbers for each campaign, and listen to and record calls. This setup is easy to use, and it doesn't take much work to get going.
This amazing CRM (customer relationship management) software cuts down on the number of answering machines, voice mails, busy signals, and hang-ups that your telemarketers may get during the day.
Auto Dialers
Auto dialers were available prior to predictive dialers. These can automatically dial phone numbers for your call centre agents, but they don't use algorithms like the predictive dialer to make sure that the agent is only connected to successful calls. The auto dialer is a useful tool if you want to automate your telemarketing but don't have a lot of money.
Keeping an eye on things
With a monitoring system, you can keep track of calls to test, train, motivate, and help people. You can make sure your telemarketers provide better service by keeping a "ear" on them while they are being trained.
Amplifiers
Amplifiers are great for making sure that every phone call has clear sound. With an amplifier, you can change the volume and make it so that the sound stops. With some amplifiers, it's easy to switch between your phone and computer.
Headsets
With headsets, your telemarketers can talk to potential clients while writing, typing, or doing anything else. This keeps the receiver from being dropped or from having to be held in an awkward way while the client's information is being written or typed. There are a lot of different kinds of headsets, such as voice tubes, in-ear, over-ear, noise-canceling, wireless, and convertible.
These are just a few of the most important things that every telemarketer should have. In today's market, which is always changing, you need new call centre software and products like predictive dialers to stay ahead of the game. Once you have all the tools you need, telemarketing is still a great way to reach out to possible customers.
