The people who own Murray lawn mowers are a busy bunch. Murray lawn mowers get a lot of complaints, but not all of them are taken care of. You might find out what's good and what's bad about Murray lawn mowers.
Murray's Website Doesn't Have All the Facts
Murray's website doesn't tell you much about its own products. Each lawn mower has no more than three or four sentences of information about it. With this kind of tight-fistedness, it's no wonder that the product doesn't get the attention it deserves, which means it doesn't sell as well. When you add up all of these complaints, you get a customer who isn't happy.
More bad than good things said about Murray lawn mowers
Murray lawn mowers don't seem to have a good name in the market for being better. Murray lawn mowers seem to have a bad reputation because of the number of product recalls and customer complaints. Consumer Safety Products Commission looks into complaints from unhappy customers. It has recently told Murray to recall a number of products.
Murray lawn mowers have recently been recalled.
The Consumer Safety Products Commission recently told Murray to stop making about 17 different models of lawn mowers. The case was about how safe Murray lawn mowers are and whether someone could get hurt while working on one or just standing nearby.
Some 20-, 21-, and 22-inch walk-behind mowers and some 30-inch mid-engine riding mowers were included in the recall. Lawn tractors with wheels of 38, 40, 42, and 46 inches The company also called back garden tractors with a width of 46 inches.
The problem was caused by the fact that the things thrown by the blade broke the plastic parts of the lawn mowers. There is a chance that these parts could fly out of the lawnmower without warning, hurting someone nearby. So far, the commission hasn't heard any complaints about the injury, but the recall was started anyway to keep people from getting hurt.
About 800 numbers were all that could be remembered.
One good thing that can be said about Murray Inc. is that it worked with the commission and recalled the broken lawn mowers before anyone got hurt.
People have problems with Murray lawn mowers.
Murray lawn mowers get a lot of bad reviews on consumer complaint sites. Most of the complaints were about
- Bad parts: A lot of Murray's customers have said that the parts broke and made the product useless. The fact that consumers couldn't get the parts made their problems worse.
- Not enough information The website says that the local dealer is the best place to get spare parts, but it doesn't list the addresses of the local dealers. The website has a list of addresses for many countries but not for USA Service centres.
- Difficulty Getting Parts: A number of people said that Murray lawn mower parts were hard to find on the market. This meant that the people who bought the lawn mowers had to wait a long time to use them, even though they had paid a lot of money for them.
Once a customer is unhappy, the company gets bad press. People who say they will never buy Murray products again find many people who agree with them, which is bad for the company's reputation.
