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Coaching Strategies: The Twinkie Defense and 3 Other Strategies Lawyers Use
By Team iBizExpert On January 29, 2022 05:24 AM
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You'll be able to coach your employees to do their best if you use the skills, strategies, and smarts of lawyers. Here are 4 great tips that will help you give constructive feedback in a way that will encourage good and productive...
9 Steps for Coaching Call Center Agents
By Team iBizExpert On January 06, 2022 09:45 PM
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Here is a model for coaching call centre agents' phone calls that has been tried and tested in the real world. It works very well to improve quality and is incredibly easy to do.
I think the call record method is one of the best ways to...
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